1. How can I place an order?
You can shop through our website or send us a DM on Instagram (@ziyacairo) to place your order.

2. Where do you ship?
We currently ship only within Egypt.

3. How long does shipping take?
Shipping takes 3-5 days, depending on your location.

4. Can I track my order?
At the moment, tracking is not available. However, we will send you an email once your order is dispatched. If you have any questions, feel free to DM us on Instagram (@ziyacairo).

5. What is your return and exchange policy?
We offer refunds and exchanges within 4 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached.

6. How do I request an exchange or refund?
You can request an exchange or refund through our Instagram (@ziyacairo) or by emailing support@ziyacairo.com.

7. How long does it take to process a refund?
Once we receive the returned item and check its condition, the refund process may take up to 3 days.

8. How do I know my size?
Our Size Charts will be uploaded soon. In the meantime, if you have any questions about sizing, feel free toDM us on Instagram (@ziyacairo).

9. How can I contact Ziya?
You can reach us through:
📩Instagram DM (@ziyacairo)
📧Email:support@ziyacairo.com