Eligibility for Exchanges & Refunds

• We offer exchanges and refunds within 4 days of receiving your order.
• Items must be unworn, unwashed, and in their original condition with tags attached.
• Items that are damaged, altered, or missing tags will not be eligible for exchange or refund.

How to Request an Exchange or Refund

• To request an exchange or refund, contact us through:
  📩 Instagram DM (@ziyacairo)
  📧 Email: support@ziyacairo.com
• Please provide your order number and details about the item you wish to exchange or return.

Refund Process

• Refunds will be processed after we receive the returned item and inspect its condition.
• The process may take up to 3 days after we receive your return.
• Refunds will be issued as follows:
  Cash Payments: Refunds will be sent through instapay .
  Online Payments: Refunds will be processed through Visa refund to the original payment method.
  
  

Exchange Process

• If you wish to exchange an item, let us know the new size or color you’d like (subject to availability).
• Exchanges are processed once we receive and inspect the returned item.

Important Notes

• Shipping costs for exchanges and returns are the customer’s responsibility.
• If an incorrect or defective item was sent, we will cover the return shipping costs.